Privacy Policy

The responsible party for this processing is Terps. The registered legal entity is (legal entity name to be confirmed) and the registered address is (business address to be confirmed). Privacy queries can be sent to sales@terpsnation.co.za.

We collect only what the site actually needs:

• Order details — name, email address, phone number and delivery address you enter at checkout, plus the items and amounts of your order.
• Account details — your email address, password (stored only as a secure hash by our authentication provider), and any saved delivery addresses.
• Wholesale application details — business name, trading name, contact person, business address and any registration or VAT number you choose to supply.
• Marketing sign-ups — the email address you submit to our newsletter or to a "notify me when back in stock" request.
• Product reviews — the star rating and review text you choose to submit for a product you have bought. Reviews are checked before publication and, once approved, are displayed publicly on that product's page alongside your first name and the initial of your surname. Your email address, account identifier and order number are never shown. You can ask us to remove a review at any time by writing to sales@terpsnation.co.za.
• Technical data — server logs of requests, including IP address and browser type, used to operate and secure the site.

This website does not collect or store identity documents. When you first visit, we ask you to confirm that you are 18 or older and we store that confirmation as a preference in your own browser for 30 days. We do not verify your age against any external record through this website.

Your device location is requested only when you actively choose "Use my location" in the stockist finder, and only to sort nearby stockists by distance. You can decline the browser prompt and search by town or suburb instead. We do not store your coordinates.

Submitting your email address to our newsletter or to a back-in-stock request is consent to be contacted for that purpose only. Duplicate submissions are ignored rather than stored twice. You can ask us to remove your address at any time by emailing sales@terpsnation.co.za, and we will delete the record.

Strictly necessary storage keeps your cart, your signed-in session, your age confirmation and your cookie choice working. Optional analytics or marketing storage is only used where you have accepted it in the cookie banner, and you can change that choice at any time. Declining optional storage does not affect your ability to shop.

We share personal information with the following processors, strictly so they can perform their function for us:

• Supabase — database, authentication and file storage for accounts, orders and product data.
• Lovable / Cloudflare — application hosting and content delivery.
• Resend — transactional email delivery (order confirmations, account emails).
• BobPay — payment processing. Card details are entered with the payment provider and are never stored on our servers.
• Courier partner — (courier to be confirmed), to deliver your order once a delivery partner is appointed.

We do not sell personal information.

You may request access to the personal information we hold about you, ask us to correct it, object to processing, or ask us to delete it. Contact sales@terpsnation.co.za. You also have the right to lodge a complaint with the Information Regulator of South Africa.

When you delete your account, your profile is anonymised: your name, phone number and saved addresses are removed and your sign-in credentials are revoked. Records of completed orders are retained in anonymised form because we are legally required to keep transaction records. This means a deleted account cannot be restored, and past orders can no longer be linked back to you through this website.

We keep personal information only as long as needed for the purpose it was collected for, or as long as the law requires us to keep it. Order and tax records are retained for the statutory period; marketing sign-ups are kept until you unsubscribe.

Privacy queries: sales@terpsnation.co.za. General queries: sales@terpsnation.co.za. Telephone: (phone number to be confirmed).