Shipping and Delivery Policy

All orders placed on this website are delivered to the address you supply at checkout. We do not offer collection or in-person pickup from any premises.

We intend to deliver to addresses within South Africa. Serviceable areas are confirmed at checkout for the address you enter. Outlying areas may not be serviceable, in which case we will contact you before taking payment for that order.

Orders are prepared once payment is confirmed. Our standard processing time is (processing time to be confirmed), after which the order is handed to the delivery partner.

Standard delivery is estimated at (standard delivery estimate to be confirmed) and express delivery at (express delivery estimate to be confirmed). Until these are confirmed we do not quote a delivery timeframe, and no timeframe shown anywhere on this website should be treated as a guarantee.

Available delivery options and costs are shown at checkout. Delivery charges are not advertised in advance of checkout.

Deliveries will be made by an appointed third-party delivery partner: (delivery partner to be confirmed). We do not currently commit to any particular delivery method, service level or tracking capability.

Someone aged 18 or older must be available to receive the delivery, and proof of age may be requested on hand-over. If a delivery cannot be completed, the delivery partner will attempt to contact you on the number you supplied. Repeat failed attempts may result in the order being returned to us and additional charges being payable.

Risk in the goods passes to you on delivery to the address you supplied, or to any person at that address who accepts the delivery on your behalf.

Delivery queries: sales@terpsnation.co.za.