Refund and Returns Policy

Our products are consumables. Do not send anything back before contacting us. Email sales@terpsnation.co.za with your order number and, where relevant, photographs of the problem, and we will confirm in writing whether and how the item should be returned. Unauthorised returns cannot be processed or refunded.

Nothing in this policy limits your rights under the Consumer Protection Act, 2008, including your right to receive goods that are of good quality, in working order and free of defects, and your statutory right to return goods that fail to meet that standard within the period the Act allows. Where this policy and the Act differ, the Act applies.

If your order arrives damaged, defective or is not what you ordered, notify us within (return notification period to be confirmed) of delivery. Once we have confirmed the problem, we will replace the item or refund it, and we will carry the cost of returning it.

Because these are consumable cannabis products, we cannot accept the return of any item whose seal or packaging has been opened, for reasons of product integrity and safety. Where an unopened item may be returned, the notification period is (return notification period to be confirmed) and return shipping is for your account.

Approved refunds are made in ZAR to the original payment method through our payment provider. We will confirm the refund by email once it has been submitted; the time it takes to reflect depends on your bank. We do not issue cash refunds.

You may cancel an order before it has been handed to the delivery partner by emailing sales@terpsnation.co.za. Once an order has been dispatched it falls under the return process above.

Returns and refunds: sales@terpsnation.co.za. Telephone: (phone number to be confirmed).